Frequently Asked Questions

Yes, we are proudly Canadian and we acknowledge that we live and work on the traditional, ancestral, and unceded territory of the Coast Salish peoples–Sḵwx̱wú7mesh (Squamish), Stó:lō and Səl̓ílwətaʔ/Selilwitulh (Tsleil-Waututh) and xʷməθkʷəy̓əm (Musqueam).⁠ For over 35 years, we have celebrated Canada's rich heritage and diverse culture as wholesale business providing rocks, crystals, gems and many more from sustainable sources. Click here to learn how we started!

We sell to registered business only. When you create an account with us via our website or at our warehouse, please provide us with a valid tax (GST, PST, EIN) or business resale number to help us validate you as our customer.

Feel free to give us a call, and we can help you find a retailer closest to you that sells our products.

DISCLAIMER:

By utilizing any or all of the attached images, documents, or content, you agree to indemnify and hold Nature’s Expression, its officers, employees, shareholders, directors, managers, members and suppliers, and those of its affiliates including parent companies and subsidiaries, harmless against any damages or liability of any kind arising from any use of content. You further agree to indemnify Nature’s Expression for all costs and expenses that Nature’s Expression incurs in the event that you breach any of the terms of this or any other agreement with Nature’s Expression. Nature’s Expression grants you a Commercial, non-exclusive, non-transferable (except as herein provided), royalty-free right, in perpetuity, to use Content in the following ways, subject to the limitations set below. This Agreement grants you the right to:

1. Incorporate Content on web sites (including Social Media Platforms and e-mail marketing), provided that Content is displayed only as a representation of Nature’s Expression products for re-sale only, including displayed as part of gallery, collection, album, archive, scrapbook or other aggregation of individual images and/or footage. In the event that you are granted the right to use original images from Nature’s Expression if you discontinue sourcing these items from Nature’s Expression you will be required to remove the image from any active media such as a web site.
2. You may not use Content in such a manner that it infringes upon any third party’s trademark or other intellectual property or use any Content in a way that places any person depicted in the Content in a way that a reasonable person would find offensive.
3. Nature’s Expression does not warrant that the Content, Nature’s Expression websites, or other materials, will meet your requirements or that use will be uninterrupted or error free. The entire risk as to the quality, performance and use of the Content is solely with you.

You agree to take all commercially reasonable steps to prevent third parties from duplicating any Content. If you become aware of any unauthorized duplication of any Nature’s Expression Content please contact us at info@naturesexpression.com.

The order confirmation email you receive after you place an order is simply a confirmation of your request.

• It is possible the item was out of stock, find further details at our Terms & Conditions: Out-of-Stock Products
• If you think we forgot to send it, find more information via our Returns, Credits, and Damages policy.

If you are an existing customer or a registered business that wish to create an account with us, then YES, our warehouse doors are open with our lovely staff awaits to welcome you. Warehouse shopping is by appointment only and we take appointments from Monday to Friday, 9am to 3pm. Please arrange with your Account Manager at least 24 hours in advance. More details can be found here.

Yes. Each order must meet a minimum requirement of $200.00 (taxes and shipping fees excluded). If you submit an order that is under $200.00, but meant to add them to a pending order, please let your Account Manager know or contact us at info@naturesexpression.com.

Once your registration application has been approved, please log in to our website here with the provided account. Our prices will be visible on each product listing there.

Our shipping team are well-trained to wrap and package products to prevent product damage as much as possible. However, damages may occur during the transportation process. If a product has arrived to you damaged, please click here to submit a Return Merchandize Authorization credit claim.

Account applications may take 3 - 5 business days to review or we don't have enough information to process your registration. If you did not include a valid business number or Employer Identification Number (EIN), we cannot approve your registration. Our customer service team will be in contact with you to discuss your account application.

If you would like to set up terms after your first order, please fill in the Credit Application form here (login required). Once completed, you may email the form to your account manager or contact us at info@naturesexpression.com.

YES, you may wish to have separate accounts for each person who orders on behalf of your store. Keep in mind that we cannot connect your order history for multiple accounts on this site. Rest assured that your order history will stay together in our company database.

Give us a call at 1-800-723-6403 and we can help update your payment information.

You will receive your final invoice via email once your order has been shipped. Please let your Account Manager or contact us at info@naturesexpression.com if you have not received it after 24 hours placing the order.

To request a paper copy invoice for your orders, please ask your Account Manager.

We accept the following payment methods:

• Credit Card (Visa & MasterCard). We do not accept American Express, Discover, or Union Pay
• eTransfer
• Electronic Funds Transfer
• Net Terms (approval required)
• Cash (applicable to customers shipping at our warehouse only)

Applicable taxes depend on the province you are located in. GST or HST will be charged on each order. For customers in British Columbia, PST will be charged unless a PST exempt number is provided.

If your business qualifies for a tax exemption, please contact us at info@naturesexpression.com.

B Grade items have colour, shape and size variations that may not be consistent with our existing lines; however, they meet all industry requirements, and Canadian regulatory standards.

Why is B Grade available?

We have built a reputation with both customers and partnering suppliers, enabling us to bring you high quality products. B Grade becomes available for the following reasons:

• B Grade items may fall outside of the strict requirements we have set out for shipment inspections
• The product may have been part of a supplier trial, in which case the shipping or packaging procedures may have changed

Features and benefits of B Grade:

These products provide you the opportunity to save on your purchases where the product variances are not your main focus, or are exactly what you are looking for. In a unique industry, some people are looking for each piece to be as unique as possible:

• A high volume selling products
• Potential for an increase in ROI
• A knowledgeable sales team to give you appropriate advice
• Savings over A grade products

YES, many items we carry can be customized including velvet gem bags, twiggies, glass vials, artisan creations, tumbled stones, keychains, magnets, displays, header cards and more! The first step is to let your Account Manager know that you are interested in this service and they will guide you through the steps required to meet your goals.

Due to our large and wide range of product offerings, it may be difficult to locate the product you are looking for. If you are unable to locate them, there is a comment box during checkout where you can list any additional items that you would like to order. We will let you know if the item is available. Check out our Price List for further details or contact your Account Manager if you need further support

Often you will pay a lower price per item when you purchase a larger specified quantity. Discounts per item type vary. Many item discounts appear in our price list only. If you think you may be entitled to a larger discount, please feel free to ask in the space provided on the checkout page. One of our Account Managers will be happy to answer your questions. Some items we carry are available by the case or skid.

We source our products globally, from Brazil to Morocco to China. On each product listing you can find product origin information. On some listings, you'll find multiple origins. This means we've sourced the same product from different suppliers across the world.

We receive tumbled stones from many different suppliers, so sizing varies depending on the stone. Each tumbled stone product listing on our website specifies dimensions. Please give us a call and we will be happy to give you an idea of what we have in stock currently.

Each product listing includes the price of the total items included and lists the quantity you will receive. To find out the price per unit, divide the price by the quantity listed on the product page. For products such as displays, which hold a number of different items, feel free to request a breakdown of pricing from your Account Manager.

Your Account Manager will be happy to update your address in our system. If you wish to submit the change online, you can change it through your account on our website. You may want to add a comment to your next order to ensure we've noted the change.

Here are the steps to change your address online:

• While logged into your account, go to your Account page
• Scroll down to "My Address Book" and click "Add New Address"
• You can modify your existing info to remove the old one
• You can also keep the current address and add a new one
• Simply fill in the fields and click the Update button

All orders are subject to a $5.00 handling fee. Shipping varies by each order and costs are calculated once the entire order has been picked and packed. We ship via FedEx, Canpar, Canada Post and Loomis. Their rates are based on order value, weight and distance. Shipping estimates are available by request via your Account Manager or our Customer Service team to give you an idea of an approximate cost you will be paying.

Below is a breakdown of approximate transit times once your order has shipped, based on destination location:

• British Columbia: 1 -2 business days
• Alberta: 2 -4 business days
• Saskatchewan/Manitoba: 3 - 5 business days
• Ontario/Quebec: 3 - 7 business days
• Newfoundland, Nova Scotia, New Brunswick, Prince Edward Island: 5 - 7 business days
• Yukon, Northwest Territories, Nunavut: an accurate quote can be provided by our customer service team based on your order

For rural areas, please add 1 -2 business days from the estimated transit times listed above.

Our shipping lead times may vary throughout the year. Please contact your account manager for accurate shipping lead times.

Once your order has shipped, you will receive an email with tracking information, and a link to click to access one of our partner courier webpages, where you can copy and paste the tracking number provided. Please contact us here if you are having trouble tracking your order.

Yes. Express shipping options are provided through FedEx. Our customer service team is happy to provide express rate quotes if you need your order to arrive sooner.

Our partner couriers include FedEx, Canada Post, Canpar and Loomis Express. Our shipping team will choose the lowest cost courier, unless a specific partner courier is requested.

Yes. You may wish to have separate accounts for each person who orders on behalf of your store. Keep in mind that we cannot connect your order history for multiple accounts on this site. Rest assured that your order history will stay together in our company database.

Any damages, shortages or fulfillment mistakes must be reported to Nature's Expression within 10 days of receipt and require a Return Merchandise Authorization (RMA#) before they can be processed.

Click here to view our return policy; Click here to fill out a credit claim

Click the 'Log In' button in the top right hand corner of our website homepage, or click here

Email us at info@naturesexpression.com or call 1-800-723-6403. Our customer service team and Account Managers are more than happy to assist you.

To keep track of a question or request you make, see the "My Requests" section on your Account page while you are signed in.

Other ways to interact with us:

• Email us at info@naturesexpression.com or call 1-800-723-6403
• Follow us on Instagram and Facebook
• Leave us a Google review on our products and your shopping experience

Click here to access our Retail Success Circle blogs

Email us at info@naturesexpression.com or call 1-800-723-6403 to request a catalogue. Our customer service team is more than happy to assist you. A digital catalogue is also available here

An order can stay in your cart for as long as you’d like. However, we cannot guarantee on the availability and price range of the product that requested at the time you place your order

Yes, our Account Managers would love to jump on a video call to go over product selection with you. Please reach out to your Account Manager to organize a video call appointment.

Yes. Please reach out to your account manager or click here to request our recommended MSRP pricing.

On our website, navigate to the top right hand corner and click the 'Account' tab. Next, click the 'My Orders' tab. This will populate information on all orders placed through our website including your order status.

If you've placed an order over the phone, video call, or email, please click here to contact us regarding order status updates.